Accessibility

Leader Bank Pavilion strives to make our venue and live experiences inclusive and accessible.  For more questions, or information not mentioned below, don't hesitate to get in touch with us at 617.728.1600 or email leaderbankpavilion@livenation.com.

ARRIVAL & ACCESSIBLE ENTRANCES

The main entrance to Leader Bank Pavilion is accessible. The Staff Gate and exterior VIP Club Entrance feature small staircases, but all areas can be accessed after entering the main gate. Visit our Guest Services booth at the main entrance if assistance is needed to reach your seat. Our Box Office is accessible by ramp. 

RESTROOMS

Our accessible restroom is located next to the Box Office future show sales window inside the venue. Our VIP Club restroom is accessible. The general restrooms have a few steps to climb before entering.   

ACCOMMODATIONS

All concession and merchandise stands are accessible at Leader Bank Pavilion.

TICKETING

 

ACCESSIBLE PARKING

Leader Bank Pavilion does not control any on-site parking for guests. Accessible Parking is available at the various parking lots and parking garages in the area. Additionally, Leader Bank Pavilion has partnered with ParkWhiz to offer other easy and reliable options. Click HERE to book parking. 

DROP OFFS & RIDESHARE

A drop off lane is provided along Northern Avenue at the front entrance which is accessible. 

MEDICATION NEEDS

If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. Please only bring what is required for the duration of the event.  We cannot store any type of medication.  Over-the-counter medication must be in its original packaging.   

DIETARY NEEDS

Leader Bank Pavilion takes pride in offering a variety of choices for guests with special dietary needs. You may request to speak with a member of our Food & Beverage team with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that they will be able to meet all requests.  

SERVICE ANIMALS

At Leader Bank Pavilion, we have specific guidelines to ensure all guests and their service animals are supported throughout their visit. 

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title II and Title III of the ADA. This also applies to the other species of animals wild or domestic, trained, or untrained. The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations. Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.

Please contact a member of the guest services team if your service animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.

SIGN LANGUAGE INTERPRETATION

If you will need an interpreter for an event, please email your request to leaderbankpavilion@livenation.com at least 2 weeks in advance, after you have purchased your tickets, so we can arrange for an interpreter for your show. When you arrive for the show, if you would like assistance getting to your seating area, please check in with the box office or a guest services supervisor. We would be happy to introduce you to your interpreter for the evening and take you to your seats.  

ASSISTIVE LISTENING DEVICES 

MOBILITY DEVICE STORAGE

Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team.  There is limited electrical connectivity in the venue, please contact us prior to your visit for more information.

KULTURE CITY

Leader Bank Pavilion has partnered with KultureCity® to enhance our ability to assist and accommodate guests with sensory needs. Our goal is to provide an inclusive experience for all guests during all events. We strive to raise awareness of the needs and challenges faced by individuals with sensory processing needs by supplying our staff with annual training and by offering the resources and accommodations below to our guests.

KultureCity®Sensory bags containing special KCVIP badges, feeling thermometer, fidget tools, and noise-canceling headphones are available for checkout (at no cost by leaving an ID) at Guest Services. Sensory bags can be used for all abilities of all ages.

Weighted lap pads and strobe-canceling glasses are also available upon request (at no cost by leaving an ID) at Guest Services.