Where The Music's At

For most of our shows doors open 60 minutes before the listed show time. Check our social media on the day of your show for exact times! 

To make entry as quick as possible, we only allow CLEAR plastic/vinyl tote bags (no bigger than 12” x 6” x 12”), and/or small clutch bags (6”x 9”). The small clutch bags don’t need to be clear. We don’t allow any other type of bag.

• Weapons of any kind - knives, guns, mace, pepper gas or any other item deemed a potential weapon
• Alcohol 
• Illegal drugs/substances
• Glass or metal, cans or bottles (regardless of contents)
• Hard sided/large coolers
• All bags larger than 12” x 6” x 12”
• All bags larger than 6" x 9" that are not clear
• Large or oversized bags/backpacks, such as luggage, duffel bags, or industrial/camping-sized backpacks
• Hydration packs
• Laser pointers
• Signs, posters, flags, or banners of ANY size
• Selfie sticks
• Animals (except service animals)
• Fireworks or other incendiary devices
• Balloons
• Any other item that may pose a threat to other guests, staff or performers
• Umbrellas that don't collapse

Yes, your bag will be searched when you enter. You have the right to refuse a bag search, and we have the right to refuse entry. If you have any items that aren’t allowed in the venue, put them back in your vehicle.

No, Leader Bank Pavilion does not offer on site parking. However, parking is available for Leader Bank Pavilion patrons at the Seaport Hotel Garage within a short walk of the Pavilion. The Seaport Hotel Garage can be accessed from Seaport Boulevard. The Seaport Boulevard entrance is at the intersection of Seaport Boulevard and B Street, three blocks before the Leader Bank Pavilion.  Additionally, Leader Bank Pavilion has partnered with ParkWhiz to offer other easy and reliable options. Click HERE to book parking. 

You can’t get a refund, but you can sell your tickets to another fan via your Live Nation account. 

If your show was canceled or moved by more than two hours you can get a refund. Head to www.livenation.com/refund for the full info. If you got your tickets at our box office, send an email to leaderbankpavilion@livenation.com.

If the doors are open, so is will call. Make sure to bring a photo ID and the credit card you used to buy the tickets. If you have a meet and greet check-in time, you can also pick them up then. Even if you’re on the artist’s guestlist, you’ll need to wait until door time.

You’ll have to talk to wherever you bought the tickets from to change ownership. If you’re a radio contest winner, guest of someone in the band, or a VIP, touch base with your original contact and they’ll talk to us about any changes.

Nope. We don’t do in-and-outs, so make sure not to leave unless you’re definitely done enjoying the show.

Yes, but only in the designated smoking section. We ask that you consider the people around you when smoking, and don’t smoke in the reserved seating areas.

Yes, as long as it’s a personal point-and-shoot camera, or on your cellphone. You can’t bring a professional camera or a camera with detachable lenses, without a valid media pass.

If you’re still at the event, email leaderbankpavilion@livenation.com and we’ll see if it’s been turned in.

If the day of the event has passed, ask here. We’ll look into it and get back to you within 48 hours.

Leader Bank Pavilion isn’t responsible for any lost, stolen, or damaged items.

We hold onto lost items for 30 days.

The venue has a variety of delicious food and beverage options available for purchase.  Please note that items and pricing are subject to change from event to event. 

If you need help with your concert tickets from Live Nation or Ticketmaster, there are two ways to contact Ticketing Support. 

Submit Via Request Form.

Submit your request here. A member of the Ticketing Support team will review your request and get back to you directly.

Ticketing Support can assist with:

• Purchasing tickets

• Finding tickets in your account

• Mobile ticket or barcode issues

• Ticket transfers

• Ticket resale

• Refunds

• Exchanges

• Presale codes

• Account access and login issues

• Accessible and companion tickets

• Upgrade inquiries

• Order and payment issues

Call For Immediate Assistance:

Call 800-653-8000 to speak with a Ticketing Support representative. If you’ve already made a purchase, please have your order # and purchaser information available.

For questions about ticket upgrades, availability, pricing, or exchanges, please contact the Box Office at leaderbankpavilion@livenation.com or 617.728.1600

If a purchase you made during your visit to Leader Bank Pavilion, including food & beverage or merchandise appears higher than expected, it may be due to a temporary authorization hold. Final charges typically update within 72 hours of your visit.

If your transaction still appears incorrect after 72 hours, please contact our Guest Services Team at 617.728.1600 or leaderbankpavilion@livenation.com. We'll be happy to investigate and help resolve the issue.

To help us review your request as quickly as possible, please include:

• A brief description of the issue, the date of your visit, and copy of your receipt, if available.

A member of our team will review your inquiry and may ask for additional information.

VIP and Meet & Greet package details, including check-in time, package inclusions, and other important instructions, are sent by the official VIP provider, typically 24–72 hours before your event.

If you haven't received your VIP email yet, please continue checking your inbox (including your spam/junk folder) as your event approaches.

VIP details are not sent by the venue.If your event is within 24 hours and you still haven't received your VIP email, please contact the official VIP provider. 

Please Note: VIP and Meet & Greet check-in may begin before general parking lots or venue gates open. If your VIP confirmation email includes an early check-in time, please follow the instructions provided in that email. If you have additional questions about your VIP check-in, please contact the official VIP provider.